Yangshan Town, Wuxi City

Jiangsu Province, China

jeff@east-ai.cn

24/7 Customer Service

+86 18306172624

Contact us in time

FREQUENTLY ASKED QUESTIONS ABOUT EASTAI

Frequently Asked Questions

A: Normal payment is by T/T. LC is accepted. Also we provide Trade Assurance online which will protect the interests of both sizes.The payment will be hold by authorised Third Party until you receive the goods under the Trade Assurance Policy.

A: The package is seaworthy wooden case by Container.

A: Sure,welcome to visit our factory.We can pick you up in the airport.Hotel booking service is available.

A: Yes, OEM and ODM are available for us.

A: MTC are provided with goods.1-Year quality assurance validity is provided starting from order delivery.

A: 100% inspection before packing and Third Party Inspection service is available if customer apply for.

We are professional manufacturer group in China with more than 15 years export experience. We also have import and export trade license to do international business.

ISO9001 Certificate.

Mill Test Certificate.

Export Certificate.

Country of origin Certificate.

Normally the business steps are below:

Inquiry–>Quotation–>Negotiation–>Idea order detail–>We issue Proforma Invoice–> Customer send deposit payment–>We arrange production–>Balance payment–>Shipment–>We issue documents for your Customs clearance

Normally MOQ is 500KG each size. Max loading weight is around 20-25 MT.

We have full sizes range and we can produce almost full sizes and length.

Hydraulic cylinder delivery time: 30/40/50 days according to drawing details.

Hydraulic cylinder tube delivery time: 10/20/30 days.

Hydraulic cylinder rods delivery time: 10/20/30 days.

We have stocks for some sizes, pls check with us for details.

Price is effected by main factors below:

1) Order quantity: the bigger quantity, the better price.

2) Raw steel price: if raw materials price is stable, our price is stable.

3) USD/RMB exchange rate.

4) Size: if it is regular size, price is regular. If not, price is based on size detail.

5) Length: to make your cost down, we suggest honed tubes length be unfixed 4 to 6 meter range. For chrome plated bars, we suggest length be fixed 3 or 6 meter.

The suggested length is mainly decided by raw materials length.

For example, if you need chrome plated bars length 4.5 meter, price is higher than the chromed bars with length 6 meter because the raw steel bar length is 6 meter. If we produce 4.5 meter, 1.5 meter length of the chrome plated rods will be wasted

Normal payment is by T/T. Payment by LC can be negotiated.

We have exported to more than 30 Countires and provided service for more than 100 customers. We are 9-Year certified golden supplier so far in Alibaba. So cooperating with us is very safe.

Welcome to visit us. Pls make an appointment in advance. It is necessary to send visiting schedule and meeting details so that we can prepare and arrange.

The normal package is below:

Honed tubes package: oilded and capped on tub end. PE sheet bundles wrapped package or as per request.

Chrome plated bars package: oiled and protected by hardboard sleeves, then in seaworty wooden case.

Hydaulic cylinder package: wrapped by PE film and packed in strong wooden case.

Logo or marking will be as per customer’s request.

We ensure 100% inspection and records during and after production for every step of process. Third party inspection service is available if customer need.

MTC are provided for each order. At least 1-Year quality gurantee is provided.

Our famous customers include: Komatsu, ThyssenKrupp, Caterpillar etc.

Samples are free and the Air express cost will be afforded by customer. If further formal order is confirmed, the sample Air cost will be refunded.

Yes, we can discuss and sign an agent agreement if there are stable regular orders.

You can obtain added value and service below by cooperating with us:

1) Our production quality can help you to win more customers.

2) Our considerable price can help you to grow up at your market.

3) We are located in Shanghai, China’s largest economic city and world No.1 Container seaports(40 Millions TEU/Year 2018). There are numerous Air and Sea shipment from Shanghai to the world every day here. You can compare and choose to arrange transport which can save you a lot of time and freight cost.

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